ABA with a Smile: Mastering the Art of Customer Service in Behavior Analysis [CEU Webinar]

In ABA, clinical excellence and compassionate service go hand in hand. When we approach our work with skill, empathy, and a genuine smile, we can make a lasting impact on both client outcomes and caregiver relationships.

Join Hayley Wray, M.Ed., BCBA, LBA, Kyo Regional Director in Nashville, for a CEU event that explores how behavior analysts can master the art of client service while maintaining the highest standards of clinical care. Together, we’ll unpack strategies for fostering trust, navigating challenges with professionalism, and empowering families as partners in treatment.

You’ll Learn How To:

• Build authentic rapport with clients and caregivers
• Communicate with empathy, clarity, and professionalism
• Navigate difficult situations with confidence and grace
• Personalize support to meet individual family needs
• Empower parents as active partners in care
• Maintain a positive, impactful presence—even in challenging moments

We’ll also explore practical tools for measuring and improving client and caregiver satisfaction, and how these insights can guide better clinical decisions.

**BCBAs who attend the full duration, will receive an email within 1 week of the event, with a course eval survey and their CEU certificate.